Last Updated: 01 November 2025
At Neuness ("we", "us", "our"), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop on our website or mobile application (collectively, the "Platform").
By using Neuness, you agree to the practices described in this Policy.
We may collect the following types of information:
Full name
Email address
Phone number
Shipping and billing addresses
Age and gender (optional)
Account login details
Order details
Payment method (card type, last four digits)
Refund requests
IP address
Browser type
Device type (mobile, laptop, tablet)
App activity and usage data
Cookies and tracking data
Product reviews
Wishlists
Survey responses
We use your personal data for:
Order processing and delivery
Account creation and customer authentication
Payment processing and fraud prevention
Customer support and communication
Improving our products, services, and user experience
Marketing communications, such as promotional emails and app notifications
Personalization, such as tailored product recommendations
We do not sell your personal information to third parties.
Neuness uses cookies, pixels, and analytics tools to:
Improve site functionality
Save your preferences
Show personalized content
Analyze website performance and user behavior
You can manage or disable cookies through your browser settings.
We may share your information with trusted third-party partners strictly for business purposes, including:
To deliver your orders.
To process secure payments.
For hosting, analytics, and technical support.
When required by law or to prevent fraud.
All third parties are required to adhere to strict data protection obligations.
We use industry-standard security measures to protect your information, including:
SSL encryption
Secure servers
Limited employee access
Regular security audits
While we take all reasonable steps to protect your data, no method of transmission over the internet is fully secure.
Depending on your region (UAE/EU/other), you may have the right to:
Access the personal data we hold about you
Request corrections or updates to your information
Request deletion of your account/data
Opt-out of marketing communications
Request restriction of processing
For EU users, GDPR protections apply.
To make a request, contact us at support@neuness.com.
You may receive emails or notifications about:
Offers and promotions
Order updates
New arrivals and recommendations
You can unsubscribe anytime via:
Email unsubscribe link
Account settings
We retain your data only as long as necessary for:
Legal compliance
Order processing
Accounting and auditing
Customer service
When no longer needed, data is securely deleted.
Neuness does not knowingly collect data from children under 18. If we discover such information, we will delete it immediately.
Our Platform may contain links to external websites or services. These websites have their own privacy policies, and Neuness is not responsible for their content or practices.
Neuness may update this Privacy Policy from time to time. Changes take effect once posted on the Platform.
Continued use of the Platform signifies acceptance of the revised policy.
If you have questions or concerns, please reach out:
Email: support@neuness.com
Website: neuness.com
Thank you for trusting Neuness with your information.
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