Last Updated: 01 November 2025

Welcome to Neuness ("we", "us", "our"). By accessing or using our website or mobile application (collectively, the "Platform"), you agree to the following Terms & Conditions. If you do not agree, please stop using the Platform immediately.

1. About Neuness

Neuness is an online fashion and lifestyle retail platform offering curated apparel, abayas, accessories, and related products. These Terms govern your access and use of our Platform and apply to all orders placed online.

2. Eligibility

To shop on Neuness, you must:

• Be at least 18 years old; and

• Use the Platform for personal, non‑commercial purposes unless otherwise agreed.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Account Registration

When creating an account:

• You must provide accurate, complete, and up‑to‑date information.

• You are responsible for maintaining the confidentiality of your username and password.

• All activity under your account is deemed your responsibility.

We may suspend or close accounts that violate our policies.

4. Product Information & Availability

We aim to provide accurate product descriptions, images, pricing, and availability. However:

• Colors may vary due to screen settings.

• Measurements for clothing (especially abayas) may slightly vary due to manual tailoring.

• Product availability is not guaranteed.

We reserve the right to modify or discontinue any product without notice.

5. Pricing & Payment

• Prices shown on the Platform are in the applicable local currency.

• Prices may change without prior notice.

• We accept multiple payment methods (cards, cash on delivery, wallets, etc.).

• By submitting payment information, you confirm that you are authorized to use that payment method.

In case of price errors, typographical or system errors, we reserve the right to cancel the order.

6. Order Acceptance

After placing an order, you will receive an acknowledgment email. This email does not confirm acceptance.

Your order is only confirmed when:

• The items are shipped; or

• You receive a final confirmation message.

We may cancel orders due to:

• Item unavailability

• Payment failure

• Incorrect pricing

• Fraud or suspicious activity

7. Shipping & Delivery

• Delivery timelines displayed are estimates.

• Actual delivery times may vary due to logistics, customs, or unexpected delays.

• For international shipments, customs duties or import charges may apply and must be paid by the customer.

• Ownership of the items transfers upon delivery to the customer.

8. Returns & Refunds

Our return policy is designed to offer a smooth experience similar to leading marketplaces.

Items may be returned if:

• The product is unworn, unused, and in original packaging.

• Tags remain attached.

• The return request is submitted within the allowed timeframe.

Non‑returnable items may include:

• Innerwear

• Beauty items

• Customized products

• Clearance items (when mentioned)

Refunds are issued to the original payment method once items pass quality check.

9. Promotions, Discounts & Coupons

• Offers are valid for a limited time.

• Coupon codes are subject to specific terms.

• Some offers may be exclusive to online or mobile app users.

• Promotions cannot be combined unless explicitly stated.

We reserve the right to amend or cancel any promotion.

10. Intellectual Property

All text, graphics, images, logos, designs, and content on Neuness are the property of Neuness and protected by applicable laws.

You may not reproduce, distribute, or commercially use content without prior permission.

11. User Responsibilities

Users agree not to:

• Misuse the Platform for illegal or fraudulent purposes.

• Attempt to hack, disrupt, or interfere with our systems.

• Upload harmful, defamatory, or prohibited content.

Violation of these terms may lead to account suspension.

12. Third‑Party Links

Our Platform may contain links to third‑party websites. These websites are not controlled by Neuness, and we are not responsible for their content, privacy policies, or practices.

13. Limitation of Liability

To the fullest extent permitted by law, Neuness is not liable for:

• Indirect or consequential losses;

• Delays caused by third‑party couriers;

• System interruptions, technical issues, or cyber incidents;

• Issues arising from third‑party service providers.

Our total liability shall not exceed the value of the order placed.

14. Privacy

Your data is collected and processed in accordance with the Neuness Privacy Policy. By using our Platform, you consent to our data practices.

15. Amendments

Neuness may update these Terms at any time. Changes become effective upon posting on the Platform. Continued use signifies acceptance.

16. Governing Law

These Terms are governed by the laws of the United Arab Emirates. For EU/EEA customers, EU consumer protection laws may also apply.

17. Contact Information

If you need help or have questions:

• Email: support@neuness.com

• Website: neuness.com

Thank you for shopping with Neuness.